Susan Endo

Icons

 
BUSINESS SAVVY IT MANAGER with more than 15 years' experience overseeing IT operations, directing customer support, and ensuring the on-time delivery of business solutions in global environments. Record of success using leading edge products and technologies to solve complex business problems.
Visionary Leader with Strong Management Skills: Broad experience in technology assessment and deployment, budgeting, contract negotiation, recruiting, and retention. Able to effectively communicate with managers at all levels and successfully incorporate information technology into business processes and systems.
Technology Skills: Thoroughly familiar with state-of-the-art Internet services, CASE tools, applications development, client / server applications, and object-oriented technology.
Methodology Expertise: Solid experience with Information Engineering Methodology / IEM, including information strategy planning, business area analysis, business system design, business re-engineering methodology (BRE), system redevelopment methodology (TSRM), and Joint Requirement Planning (JRP).





WERLOK CORPORATION, New York, New York
Leading e-commerce provider; a pioneer in convergent broadband services
General Manager (2009-Present)
MIS Manager (2006-2009)
IT Manager (2005-2006)

ACME CONSULTING, Jakarta, Indonesia
Global consulting firm with offices in 11 countries
IT Consultant (2004-2005)
System Analyst / Product Specialist / System Engineer (2003-2004)

IBM BUSINESS PARTNER, Surabaya, Indonesia
Consulting firm specializing in IT integration projects
Programmer / Trainer Coordinator / Customer Support (2001-2003)
PC Trainer (2000)




PORTLAND INSTITUTE OF TECHNOLOGY, Portland, Oregon
Bachelor of Science, Information Technology (2006)




Business, information system and technology / strategic planning, business model system (manufacturing, finance, distribution etc), strategic analysis (DSS / decision support, EIS, data warehouse, KM), IS concept, philosophy and management, business reengineering, project management, methodology, application development, SAP, Oracle, Broadvision, UNIX, Web technology, Cisco, Lucent.