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| UPS FIELD SUPPORT ENGINEER with solid skills in equipment testing, system upgrading, troubleshooting, and customer support. In-depth training in electrical engineering, electronics, power engineering, signal processing, and communications. Computer literate (Windows, Word, Excel, and the Internet). | |
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Quality-focused with demonstrated ability to complete all assignments
in a timely and professional manner. |
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Trainable and flexible; able to quickly adapt to new work environments
and technologies. |
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Reliable employee with strong work ethic and well-developed team
working skills. |
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| RCO
ELECTRONICS – Mayerville, Massachusetts Senior Customer Support Engineer (2009-Present) Manage the delivery of contracted technical support services for the Federal Aviation Administration. Direct the upgrading of systems at FAA sites nationwide.  |
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Modify and test complex electronic systems. |
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Diagnose and repair problems within modules, switchgears, monitors,
and other components. |
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Manage upgrade projects and provide technical support at facilities all over the country. |
Field Service Engineer (2005-2009)
Diagnosed and repaired equipment at client sites nationwide. Provided technical support, evaluated problems, recommended solutions, and made complex engineering changes on client hardware.
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Trained customers in the proper use, administration, and maintenance
of power equipment. |
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Used state-of-the-art test equipment to isolate specific problems. |
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Worked with all types of systems, from six KVA to six hundred KVA. |
As part of co-op education program, worked as quality assurance technician for a software development firm. Developed automated scripts to test software products; submitted reports that detailed software performance and deficiencies.
POLYTECHNIC INSTITUTE – Worcester, Massachusetts
B.S. Electrical Engineering
Graduated with Honors