UPS SUPPORT ENGINEER with solid skills in field service, equipment testing, system installations/upgrading, troubleshooting and customer support. In-depth training in electrical engineering, electronics, power engineering, signal processing, and communications. RCO ELECTRONICS – Mayerville, Massachusetts Senior Customer Support Engineer (2003-2010) Provided technical support to the Federal Aviation Administration by upgrading existing systems at FAA sites nationwide. Modified and tested complex electronic systems. Trained FAA staff in all aspects of equipment operation. Diagnosed and repaired problems within modules, switchgears, monitors, and other related components. Completed upgrade projects and provided technical support. Field Service Engineer (1999-2003) Diagnosed and repaired equipment at client sites nationwide. Provided technical support, evaluated problems, recommended solutions, and made complex engineering changes on client hardware. Trained customers in the proper use, administration, and maintenance of power equipment. Used state-of-the-art test equipment to isolate specific problems. Worked with all types of systems, from 6-600 KVA. As part of co-op education program, worked as quality assurance technician for a software development firm. Developed automated scripts to test software products; submitted reports that detailed software performance and deficiencies. POLYTECHNIC INSTITUTE – Worcester, Massachusetts B.S. Electrical Engineering Graduated with Honors (1999)