PAT HENDREN |
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pathendren@mymail.com |
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| UPS SUPPORT ENGINEER with solid experience in field service, equipment testing, system installation, upgrading, troubleshooting, and customer support. In-depth training in electrical engineering, electronics, power engineering, signal processing, and communications. Computer literate (Windows, Word, Excel, and the Internet). | |
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Quality-driven with demonstrated ability to complete all assignments
in a timely and professional manner. |
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Able to quickly adapt to new work environments, technologies, and protocols. |
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Reliable employee with strong work ethic and well-developed teamworking
skills. |
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| RCO
ELECTRONICS – Mayerville, Massachusetts Senior Customer Support Engineer (2006-2009) Provided technical support to the Federal Aviation Administration by upgrading existing systems at FAA sites nationwide.  |
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Modified and tested complex electronic aviation systems. |
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Trained FAA staff in all aspects of equipment operation. |
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Diagnosed and repaired problems within modules, switchgears, monitors,
and other related components. |
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Completed upgrade projects and provided technical support at multiple facilities. |
Field Service Engineer (1998-2006)
Diagnosed and repaired equipment at client sites nationwide. Provided technical support, evaluated problems, recommended solutions, and made complex engineering changes.
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Trained customers in the proper use, administration, and maintenance
of power equipment. |
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Used state-of-the-art test equipment to isolate specific problems. |
As part of co-op education program, worked as quality assurance technician for a software development firm. Developed automated scripts to test software products; submitted reports that detailed software performance and deficiencies.
POLYTECHNIC INSTITUTE – Worcester, Massachusetts
B.S. Electrical Engineering
Graduated with Honors (1999)