JORAH AMES 456 Kearney Street Portland, Oregon 97229 Home: (503) 555-1000 Cell: (503) 555-1211 jorah@home.com JOB TARGET: Telesales Representative Professional Profile Focused sales professional with excellent telephone skills and ability to define and achieve sales goals in competitive markets. Proven ability to develop and expand accounts, provide technical support, and maintain high standards of excellence in customer service. Highly motivated to excel, with personal study in sales and success training under the auspices of Napoleon Hill, Og Mandino, W. Clement Stone, and Zig Zigler. Attended numerous sales training schools and professional development seminars. Computer savvy (DOS, Windows 3.1, 95, 98, and NT; Macintosh 7.0). Experienced in installing and troubleshooting hardware, software, scanners, and laser printers. Familiar with many types of software applications, including MS Office, Corel Draw 8.0, Corel Photo Paint, Adobe PhotoShop 4.0, Adobe PageMaker 6.5, MS Publisher 98, Quicken QuickBooks, Symantec ACT 4.0, Sierra Print Artist 4.0, Printmaster Premier 7.0, FastCat, Now, Up to Date, and Contact. Four years of online/Internet experience via Netscape, MS Explorer, America Online, and various modems (28.8k, 56k, and cable). Experience Life and Health Representative New York Life Insurance Company (3/97-Present) Use telephone techniques to facilitate product sales. Set up appointments, make verbal sales presentations, and maintain contact with clients to ensure that their needs are met. Sales Representative, Self-Employed, Salem, Oregon (3/92-3/97) Sold specialty printing services. Developed client base through cold calling via telephone and in-person visits. Participated in leads group and networked with several Chamber of Commerce groups to develop referrals, build relationships and boost sales. Business Development Associate Advantage Services, Bellingham, Washington (8/89-3/92) Worked independently in the Portland area. Contacted business owners and decision-makers through in-person cold calling, making up to 90+ calls per day. Successfully developed client base. Memorized sales scripts, and provided timely follow up and follow through to ensure maximum customer satisfaction. Scheduled appointments, maintained inventory, and produced daily, weekly and monthly reports. Attended weekly sales training and monthly business training sessions. Manufacturers' Representative TechMakers, Sacramento, California (6/88-6/89) Worked out of the Portland area and sold/distributed product line in a four-state region. Attended trade shows, county fairs, and home shows; set up displays and functioned as company representative. Established catalog sales program through Eddy Bower's "Solutions" catalog. Related Training Sandler Sales Training - Vancouver, Washington (2000) Soft Selling - Portland, Oregon (1999) Dale Carnegie Training - Jacksonville, Florida (1978) JORAH AMES 456 Kearney Street Portland, Oregon 97229 Home: (503) 555-1000 Cell: (503) 555-1211 jorah@home.com JOB TARGET Telesales Representative / WebServices.com PROFESSIONAL PROFILE Focused sales professional - Excellent telephone skills and ability to define and achieve sales goals in competitive markets. Proven ability to develop and expand accounts, provide technical support, and maintain high standards of excellence in customer service. Highly motivated to excel - Personal study in success training under the auspices of Napoleon Hill, Og Mandino, W. Clement Stone, and Zig Zigler. Attended numerous sales training seminars. Computer and Internat savvy - DOS, Windows 2000, and NT; Macintosh 7.0). Familiar with MS Office, Corel Draw, Corel Photo Paint, Adobe PhotoShop, Adobe PageMaker, Symantec ACT 4.0, Up to Date, and Contact. EXPERIENCE Life and Health Representative New York Life Insurance Company (3/97-Present) Use telephone techniques to facilitate product sales. Set up appointments, make verbal sales presentations, and maintain contact with clients to ensure that their needs are met. Sales Representative, Self-Employed, Salem, Oregon (3/92-3/97) Sold specialty printing services. Developed client base through cold calling via telephone and in-person visits. Networked with several Chamber of Commerce groups to develop referrals, build relationships and boost sales. Business Development Associate Advantage Services, Bellingham, Washington (8/89-3/92) Worked independently in the Portland area. Contacted decision- makers and made up to 90 calls a day. Successfully developed client base. Memorized sales scripts, and provided timely follow up to ensure maximum customer satisfaction. Scheduled appointments, maintained inventory, and produced daily, weekly, and monthly reports. Attended weekly sales training and monthly business training sessions. Manufacturers' Representative TechMakers, Sacramento, California (6/88-6/89) Sold and distributed product line in a four-state region. Attended trade shows, county fairs, and home shows; set up displays and functioned as company representative. RELATED TRAINING Sandler Sales Training - Vancouver, Washington (2000) Soft Selling - Portland, Oregon (1999) Dale Carnegie Training - Jacksonville, Florida (1978)