More than 10 years' management experience in general services, facility/building services, housekeeping, security, and maintenance operations. Serviced prestigious facilities, such as Rockefeller Center, World Trade Center, Franklin General Hospital, and The Plaza Hotel. As operations director, increased profits 3-5% above industry standard, and decreased costs 10-15% in primary expense categories. Strengths include multi-site operations management, administration, budgeting, safety, regulatory compliance, staffing, team-building, and customer relations.
MAJOR MAINTENANCE COMPANY
New York, NY, 1982-Present
Director of Operations
Managed operations for building services company servicing 80-100 sites in Manhattan, Queens, and New Jersey. Managed $100 million operating budget. Indirectly responsible for staff of 3,500-5,000. Participated in bidding and renewing contracts (value averaged from $500,000 to $1 million), as well as servicing key customers (international banks, publishing companies, law firms, medical centers).
Highlights:
Exceeded margin goals, delivering more than $800,000 in additional profit.
Met expense-control goals, managing budget as much as 15% below plan.
Decreased injuries 7% through institution of safety and training programs.
Created incentive programs for key staff that reduced turnover by 27%.
Suggested add-on services and increased frequencies to customers, resulting in average additional revenue of 22%.
Reduced loss/shrinkage 35% through design of inventory tracking systems.
Implemented random inspections to improve quality and employee accountability.
Developed new training manual; directed implementation of training for up to 5,000 employees.
Promoted from Operations Manager (1982-1988).
Prior Experience:
Project Chief-Building Services, World Trade Center
Assistant Director of Building Services, The Plaza Hotel
Military service: Director of Housekeeping for 500-bed hospital in Munich, Germany (honorable discharge).
STATE UNIVERSITY NEW YORK
B.S. Public Administration and Social Work
