UPS SUPPORT ENGINEER with solid experience in field service, equipment testing, system installations, upgrading, troubleshooting, and customer support. In-depth training in electrical engineering, electronics, power engineering, signal processing, and communications. Computer literate (Windows, Word, Excel, and the Internet).
Quality-oriented with demonstrated ability to complete all assignments in a timely and professional manner.
Adaptable and flexible; able to quickly adapt to new work environments and technologies.
Reliable employee with strong work ethic and well-developed teamworking skills.

RCO ELECTRONICS – Mayerville, Massachusetts
Senior Customer Support Engineer (2006-2008)
Provided technical support to the Federal Aviation Administration by upgrading existing systems at FAA sites nationwide.
Modified and tested complex electronic systems.
Trained FAA staff in all aspects of equipment operation.
Diagnosed and repaired problems within modules, switchgears, monitors, and other related components.
Completed upgrade projects and provided technical support at the following facilities: Houston TRACON (Terminal Radar Approach Control), San Antonio TRACON (Air Route Traffic Control Center), Los Angeles ARTCC, Boston ARTCC, Portland ARTCC, Oakland ARTCC, and Jacksonville ARTCC.



Field Service Engineer (1998-2006)
Diagnosed and repaired equipment at client sites nationwide. Provided technical support, evaluated problems, recommended solutions, and made complex engineering changes on client hardware.

Trained customers in the proper use, administration, and maintenance of power equipment.
Used state-of-the-art test equipment to isolate specific problems.
Worked with all types of systems, from six KVA to six hundred KVA.



As part of co-op education program, worked as quality assurance technician for a software development firm. Developed automated scripts to test software products; submitted reports that detailed software performance and deficiencies.



POLYTECHNIC INSTITUTE – Worcester, Massachusetts
B.S. Electrical Engineering
Graduated with Honors (1999)


Aaron Giovanni
aaron_giovanni@mail656.com