CONFIGURATION MANAGEMENT EXPERT
Software / Hardware Product Control / Documentation / PDM

Qualified CM manager with extensive business experience, seven years in product data management and record of success in project management. Skilled in configuration identification and control, standards and procedures development, release management, configuration status accounting, configuration auditing, and CM training / advocacy.

	Experienced in developing and implementing configuration management plans and procedures in a fast-paced, high-pressure environment.
	Dedicated team leader with well-developed communication and presentation skills.
	Solid knowledge of ISO 9000 and SEI CMM standards.
	Proven ability to effectively manage time and prioritize multiple projects.
	Solid international background and network of worldwide contacts.
	Technical Expertise: Canvas; Fox and Unix-based databases; Microsoft Access, Work, Excel and Project.

ABC AMERICA, INC., NEW YORK, NEW YORK
1992-Present
Configuration Control Coordinator

Coordinate configuration management services for 400 customers at 9,000 sites. Maintain integrity of software deliveries, control software libraries, and establish baselines. Work closely with Quality Assurance staff and oversee internal audits. Supervise staff of three and provide training in CM processes, standards, and procedures. Provide customer support and travel to customer sites as needed. Developed programs that saved ABC millions of dollars. On call, 24 hours a day, 7 days a week.

	Developed ABC's first configuration management programs. Recruited/hired staff, created policies and procedures, and developed benchmarks that are used worldwide.
	Support a variety of products, including SONET, ASYNC, TRANSPORT and ACCESS.
	Oversee 1,500 ECN implementation projects each year.
	Support PMD Repair Shop by providing ECNs, drawings, schematics, components, repair and upgrade schedules.
	Manage large modification projects for companies such as Bell Atlantic, NYNEX, SW Bell, PAC Bell, GTE and SPRINT.
	Determine repair and upgrade costs for ABC and its customers.
	Member, ECN (Engineering Change Notice) Approval Committee.

	International Marketing Manager - Coordinated international marketing functions in the Near East. (Remante Corporation, New York, New York, 4 years)
	Customs Administrator - Calculated import tariffs and freight costs. Approved invoices and maintained ongoing communication with the US government, customs brokers and freight forwarders. (Nerco Ltd., Los Angeles, California, 3 years)

	Bachelor of Arts - University of Karachi, Pakistan
	Executive Management - Portland State University, Portland, Oregon
	Project Management - ABC America
	Information Technology Courses - ABC America

	Big Brother Volunteer, 1997-Present
	Current Vice President, GTRE of Greater New York
	Former Director, Club Services, Rotary Club of Portland, Portland, Oregon