HENRY WEXFORD

Applications / Business Analyst

Professional Profile

APPLICATIONS / BUSINESS ANALYST with solid skills in systems development, user support, technical troubleshooting, quality assurance, problem solving, and documentation. Ten years' previous business experience.

• Skilled in determining system requirements and specifications for complex application development projects.
• Able to communicate effectively with multifunctional teams, programmers, and technical staff at all levels.
• Strong customer service orientation. Experienced in communicating with users, resolving problems, and meeting specific technical and business needs.
• Effective project manager with ability to coordinate multiple projects simultaneously.

Technology Experience: Microsoft Windows 3.x, 9x, and NT, DOS, Microsoft Office, Corel Office Suite, Microsoft Project, Lotus Notes, Novell GroupWise, Internet Explorer, Netscape Communicator, Flow Chart, IBM Client Access, LAN / WAN, Visual Basic.

Experience

WASHINGTON JUDICIAL DEPARTMENT – Walla Walla, Washington
Systems Analyst (1996-Present)

• Assess users' needs to determine functional and business requirements for new software applications.
• Conduct and document QA testing on all newly developed applications.
• Work closely with onsite managers to coordinate multiple software installations.
• Create training manuals for new applications and develop help files to meet needs of specific users.
• Provide training and technical support to users throughout Washington.

Business Analyst (1994-1996)

• Hired specifically to resolve onsite operational issues during major conversion project affecting county / state computers and numerous data fields.
• Proposed innovative solutions that resolved workflow problems.
• Maintained ongoing communication with the Information Systems (IS) Department.
• Created new procedure manuals.

Previous Business Experience – Ten years

• Founded, managed, and operated two successful small businesses.
• Developed and administered company policies.
• Created business and marketing plans.
• Conferred with lawyers, accountants, and marketing staff to ensure that company goals were met.

Education

PORTLAND STATE UNIVERSITY – Portland, Oregon
B.S. Computer Science (1994)

Affiliations

Project Management Institute
International Society of Business Analysts
Big Brother Society

Contact Me

	jobseeker@careerfolios.com
	(555) 555-0055

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